Purpose
This article explains multifactor authentication (MFA) and describes how to log in to U.S. Bank NextView™ using MFA.
Audience
This article applies to all NextView users.
Overview
When signing into NextView for the first time, you'll want to ensure you have access to a few things first. If you're signing into NextView, have your login email address (typically your work email address), password, and access to your login email address' inbox.
After you input your login email address, and choose continue, you'll then enter your password. Choose "Sign In" and then an overlay will appear, input the 6-digit one time passcode from the email sent to your login email address' inbox and choose "Verify" to complete sign-on.
See the example login screens and email containing verification code (Figures 1 and 2).
Figure 1. Authentication required screen on a mobile device
Figure 2. Your One Time Passcode email screen
Frequently asked questions
My company uses single sign-on (SSO); will I be required to sign in using a verification code?
No; SSO supersedes multifactor authentication. If your organization uses SSO, you will not need a verification code to complete sign-on.
Can a multifactor authentication code be sent to my phone number (that is, by SMS)?
No; SMS verification codes are not supported. Verification codes are sent to your login email address.
If I'm traveling and do not have access to my work email, can I sign back in?
If your company uses single sign-on (SSO), you won't need a verification code to sign in. If your company doesn't use SSO, you may want to consider your login needs. If you sign in to the app before you go, you will not need to sign back in, unless you log out or delete and reinstall the app.
Why doesn't my multifactor authentication (MFA) verification code work?
MFA verification codes are only valid for 15 minutes. You can request a new code by choosing "Resend Code" on the "Authentication Required" overlay.
Need help?
If you need help, contact the NextView support team:
Email support@nextviewplatform.com.
From the website or mobile app: Open the NextView left navigation menu and select Chat with us.
Publish date: January 3, 2025
Last update: NA